Legal
Everett King’s formal three-tier complaints process — how to raise a complaint, who to contact at each stage, and your right to escalate to ACCA.
Last updated: 1 September 2025
As a practice we strive to always provide a high quality of service. However, in the unlikely event we fall short of this standard, we have a clear, structured process to listen to and deal with any query or complaint — and to give us the opportunity to resolve the matter as quickly as possible.
Any complaint should include the complainant’s full name and address, the date, a clear description of the nature of the complaint, and the name of the person or personnel to whom the complaint is directed.
Initial Complaint
Heather Jordan
Office, Payroll & Client Service Manager
📍 Everett King, 4 Kings Court, Little King Street, Bristol, BS1 4HW
Escalation
Compliance
Compliance Officer
📍 Everett King, 4 Kings Court, Little King Street, Bristol, BS1 4HW
Final Appeal
David Everett FCCA & Brian Andrew Phillips
Tax Accountant / Director & Managing Partner / Director
📍 Everett King, 4 Kings Court, Little King Street, Bristol, BS1 4HW
We will acknowledge receipt of your complaint within 7 working days.
A full written decision with reasons will be provided within 8 weeks.
We undertake to investigate all complaints carefully and promptly, and to do all we can to explain our position clearly.
If we do not resolve your complaint to your satisfaction after completing the above internal process, you may take the matter to the Association of Chartered Certified Accountants (ACCA). This should be done promptly and, in any event, within 12 months from when the grounds for complaint first arose.
The ACCA may consider offering alternative dispute resolution through its Conciliation Service. Please note that, under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) regulations, we are not obliged to submit to ACCA’s conciliation process.
ACCA contact details:
Free Consultation
Tell us about your needs and we’ll be in touch within 24 hours.
